*identical letters are sent to both companies*
Sir, [Madam to Susan]
We have interest to rent or purchase some equipment to remove a great deal of blockage including boulders of assorted sizes from a staircase.
The area in question is dangerous, and I would prefer to not risk your well-esteemed business and employees on such a job. Of course, any equipment damaged or destroyed will be replaced at cost at our expense.
I would like to meet at you at your earliest conveniance, or if your schedule is full, if you might be able to quote a price and mail it to Barak Tor. Private Thoras will accept any letters or packages sent to the Stoutheart Clan.
*signed* Thane Rollo Stoneshield Faenor of Berronar Truesilver Defender of Barak-Tor